FTC Shipping Policy

This document sets out the shipping policy that applies to customers that make a purchase at www.faetradingcompany.com. If you have any questions, please contact our customer service team at executivefae@faetradingcompany.com.

Shipping Options & Delivery Costs

We offer the following shipping options – you will be asked to select a shipping method at checkout:
USPS

Order Processing Time

All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

Some products, including made-to-order and custom products, are shipped directly from the manufacturer and may be subject to additional production and shipping time. A tracking number will be emailed to you in the order confirmation email. You can also contact us at executivefae@faetradingcompany.com with questions or concerns for third party orders.

Delivery Address

Please note that we are unable to modify the delivery address once you have placed your order.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.